Senior Officer - Retail Management, SHISEIDO & IPSA

Purpose of the role: The Senior Officer for Retail Management is responsible in communicating the mission and vision of Brand SHISEIDO & IPSA and make sure that goals with customer obsession mindset are transformed to frontline applicable excellent behavior to drive customer satisfaction and sales performance. Job Responsibilities: - Assist the management in managing retail frontline team to achieve sales targets and business objectives. - Support in monitoring sales performance regularly, identify opportunities, and implement actionable plans to maximize revenue and productivity. - Evaluate and continuously improve the customer experience across all customer touchpoints. Ensure high standards of service delivery and foster a customer-centric culture aligned with brand values. - Formulate and execute commercial & people development strategies and plans to drive business goals. Align plans with market trends and brand priorities. - Collaborate with cross-functional teams to develop merchandise and product assortment strategies that meet customer demand, optimize sell-through, and support business objectives. - Handle other ad hoc projects as assigned Job Requirements: - University graduate in business-related disciplines - Minimum 3 years of experience in frontline operations and driving sales un skincare / beauty brands - Creative, passionate and excellent in problem solving - Able to motivate the frontline team with excellent interpersonal and communication skills - Able to work in a fast-paced environment with ability to cope with changes and handle multiple priorities - Good command in written & spoken Cantonese & English - Proficiency in using MS office and Chinese word processing

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