Retail Performance & Excellence Manager (Luxury)

Key Responsibilities 1. Retail Performance & KPI Analysis - Oversee sales forecasting, budgeting, business performance tracking, and competitor market analysis across the APAC region. - Track store KPIs and collaborate with Boutique Managers to create actionable strategies that elevate individual and boutique sales performance. - Act as a key liaison between retail stores and corporate departments (Merchandising, CRM, Marketing, Training) to streamline operations and resolve floor requests. 2. Retail & Commercial Coordination - Partner with the regional CRM team to design clienteling initiatives, tracking prospect follow-ups, and conversion rates. - Collaborate with Merchandising to monitor stock allocation, best-sellers, and consolidate boutique product wish lists. 3. Retail Training & Floor Coaching - Identify store training needs and coordinate with regional trainers to deliver high-impact sales and operational programs. - Conduct regular boutique visits to provide hands-on coaching and mentoring to sales teams, focusing on selling techniques, product knowledge, and service excellence. - Evaluate training program effectiveness to refine future learning and development initiatives. 4. Special Projects & Regional Events - Lead and support strategic retail initiatives and special projects under the direction of the Regional VP. - Provide operational and sales analysis support during major brand events, pop-ups, and VIP activations. Requirements: - Bachelor’s Degree in Business Administration, Statistics, Retail Management, or a related discipline. - 5+ years of relevant retail frontline management or retail operations management experience within Luxury Watches & Fine Jewelry or Luxury Fashion. - High proficiency in MS Office, particularly advanced Excel (for sales reporting and analytics) and PowerPoint. - Strong analytical, problem-solving, and project management skills. - Outstanding communication, negotiation, and cross-functional coordination abilities. - Thrives in a fast-paced environment with the ability to prioritize multi-channel projects. - Business fluency in English and Mandarin (written and spoken) is required. - Willingness and flexibility to travel frequently across the APAC region to engage directly with store teams.

• RETAIL PERFORMANCE ANALYST

  Van Cleef & Arpels · Hong Kong SAR