Sales Operations Manager – Post Sales | Luxury Furniture & Interiors

Sales Operations Manager – Post Sales | Luxury Furniture & Interiors Job Overview We are looking for an experienced Sales Operations Manager – Post Sales to manage the complete order and customer service process across the GCC and Europe. The role will coordinate between Sales, Production, Logistics, Delivery, Installation and After-Sales, ensuring that customer orders are delivered on time and customer issues are resolved efficiently. Key Responsibilities - Manage the end-to-end order process from order confirmation to delivery and installation. - Coordinate closely with Sales, Production, Logistics and Installation teams. - Monitor order status, production timelines, stock availability and delivery schedules. - Ensure customer delivery commitments are met and proactively manage delays. - Coordinate local and international shipments between Europe and the UAE. - Oversee import, export and customs processes with internal teams and service providers. - Manage delivery and installation activities using internal and external teams. - Coordinate customer complaints, product claims, delivery issues and installation issues. - Work with QA/QS teams to resolve product and quality-related claims. - Manage repairs, replacements and goodwill solutions within company guidelines. - Develop and improve SOPs and processes to improve customer service and operational efficiency. - Prepare regular reports and dashboards covering orders, deliveries, installations and claims. - Support and manage the Sales Administration and Sales Operations team. - Manage and monitor third-party delivery and installation partners. - Identify operational risks and take corrective action to improve service levels. Requirements - 8+ years of experience in Sales Operations, Order Fulfilment, After-Sales, Customer Operations, Logistics or a related function. - Experience in luxury furniture, interiors, premium retail, kitchens, FF&E, made-to-order manufacturing or project-based businesses is highly preferred. - Strong experience in order management, delivery, installation and customer claims. - Good understanding of logistics, import/export and customs processes. - Experience managing internal teams and external service providers. - Strong coordination, planning and problem-solving skills. - Experience with ERP systems / Microsoft Dynamics is preferred. - Excellent English communication skills. - Arabic and/or Italian would be an advantage. - Bachelor's or Master's degree in Business, Operations, Supply Chain, Logistics or a related field. Key Skills - Sales Operations | After-Sales | Order Fulfilment | Customer Service | Logistics | Delivery & Installation | Claims Management | Process Improvement | ERP | Team Management

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