Ecommerce - Sales Support Specialist [Operations]

At Fine Hygienic Holding, we're committed to delivering exceptional customer experiences through operational excellence and innovation. We're looking for an organized and proactive E-Commerce Sales Support Specialist to support our growing e-commerce business by ensuring the seamless execution of customer orders and coordinating with cross-functional teams to deliver outstanding service. What You'll Do: As an E-Commerce Sales Support Specialist, you will play a critical role in supporting the daily operations of our e-commerce business. Your responsibilities will include: - Coordinate the end-to-end processing of customer orders to ensure timely and accurate fulfillment. - Monitor order status and proactively follow up with internal stakeholders to ensure on-time delivery. - Work closely with Sales, Customer Service, Supply Chain, and Logistics teams to resolve order-related issues and ensure a seamless customer experience. - Prepare and maintain sales reports, order trackers, and operational dashboards to support business performance and decision-making. - Provide administrative and operational support to the E-Commerce Sales team, including maintaining sales documentation and records. - Respond to internal inquiries related to order status, customer requests, and operational processes in a timely and professional manner. - Escalate operational issues where appropriate and support the implementation of effective resolutions. - Assist in identifying opportunities to improve operational processes and enhance overall efficiency. - Ensure compliance with internal procedures and service level agreements (SLAs) throughout the order management process. What You'll Need: - Bachelor's degree in Business Administration, Commerce, Marketing, Supply Chain, or a related field. - 2–3 years of experience in Sales Support, Sales Operations, E-Commerce Operations, Customer Operations, or Order Management, preferably within the FMCG industry. - Experience coordinating customer orders and working with cross-functional teams. - Strong analytical and organizational skills with excellent attention to detail. - Proficiency in Microsoft Excel and Microsoft Office applications. - Experience working with ERP systems (Oracle or similar) is an advantage. - Excellent communication and interpersonal skills. - Ability to prioritize tasks, manage multiple deadlines, and thrive in a fast-paced environment. - A proactive mindset with strong problem-solving and coordination skills. You'll Love This Job If You Are: - Customer-focused and committed to delivering a great experience. - Organized, detail-oriented, and able to manage multiple priorities. - A proactive problem solver who enjoys working across teams. - Data-driven and always looking for ways to improve processes. - Eager to learn, grow, and build a career in e-commerce operations within a leading FMCG organization.

• eCommerce Sales Manager

  Dubai, United Arab Emirates

• Head of Sales | Ecommerce | Private Equity

  Dubai, United Arab Emirates