Membership Manager

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Manager to grow our membership community and deliver an exceptional member experience. - Manage and grow the Royal Stables Abu Dhabi membership community. - Develop and implement membership acquisition, retention, and engagement strategies. - Build strong relationships with members, prospects, partners, and VIP clients. - Oversee the complete member journey, from onboarding and renewals to ongoing engagement. - Coordinate exclusive events, activities, and experiences that enhance member satisfaction. - Maintain accurate membership records, reports, communications, and performance data. - Collaborate with operations, equestrian, hospitality, and marketing teams to deliver a premium member experience. - Handle member enquiries, feedback, concerns, and service recovery professionally. - Track membership revenue, targets, renewals, and growth opportunities. - Represent the Royal Stables brand with professionalism, warmth, and discretion. - Identify new membership opportunities through market research, networking, referrals, partnerships, and targeted outreach. - Create personalised communication plans to keep members informed, engaged, and connected with the Royal Stables community. - Develop and manage membership benefits, privileges, packages, and loyalty initiatives. - Monitor member satisfaction through surveys, feedback sessions, reviews, and regular relationship check-ins. - Prepare regular membership performance reports, including acquisition, retention, engagement, revenue, and renewal metrics. - Support the development of annual membership budgets, forecasts, targets, and business plans. - Work closely with the finance team to ensure accurate billing, payment collection, renewals, and account reconciliation. - Maintain a high standard of confidentiality when handling member information and personal data. - Ensure all membership communications reflect the Royal Stables’ luxury positioning, brand standards, and tone of voice. - Develop welcome materials, membership guides, newsletters, invitations, and other member-facing communications. - Coordinate with internal teams to ensure members receive seamless access to facilities, services, programmes, and experiences. - Support the delivery of member-only equestrian, social, wellness, hospitality, and networking activities. - Build relationships with relevant luxury brands, corporate organisations, community groups, and strategic partners. - Monitor competitor offerings and industry trends to recommend improvements to the membership proposition. - Resolve membership-related issues promptly while protecting the reputation and service standards of the Royal Stables. - Train and support front-of-house and customer-facing colleagues on membership procedures and service expectations. - Ensure membership policies, terms, benefits, and operational procedures are clearly communicated and consistently applied. - Contribute to the continuous improvement of membership systems, processes, reporting, and customer experience. - Attend networking events, exhibitions, community gatherings, and promotional activities to represent the Royal Stables. - Support marketing campaigns, promotional initiatives, and sales activities designed to increase membership awareness and conversion. - Maintain a visible, approachable, and professional presence across the Royal Stables’ facilities and member events. - Perform other membership, relationship management, and business development duties as required. - 3+ years of experience in membership management, customer relationship management, hospitality, luxury retail, private clubs, or a similar role. - Proven experience in member acquisition, retention, renewals, and relationship building. - Excellent communication, interpersonal, and presentation skills. - Strong customer service and complaint-resolution abilities. - Experience managing VIP, high-net-worth, or corporate clients is highly desirable. - Strong organisational and time-management skills, with excellent attention to detail. - Commercially minded, with the ability to meet membership and revenue targets. - Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools. - Experience planning and coordinating events and member engagement activities. - Professional, polished, discreet, and confident in representing a luxury equestrian destination. - Ability to work independently and collaboratively in a fast-paced environment. - Knowledge of the UAE market and local cultural expectations is an advantage. - Fluency in English is required; Arabic is highly desirable.

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