Membership Coordinator

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Coordinator to support the smooth delivery of membership services and create a welcoming, high-quality experience for all members. Responsibilities include but not limited to - Support the day-to-day administration of the Royal Stables membership programme. - Assist with member enquiries, applications, onboarding, renewals, and account updates. - Maintain accurate and up-to-date membership records, databases, and documentation. - Coordinate member communications, including welcome messages, updates, invitations, and newsletters. - Support the delivery of member events, activities, and exclusive experiences. - Coordinate with internal teams to ensure members receive seamless access to facilities, services, and programmes. - Assist with membership benefits, privileges, packages, and loyalty initiatives. - Process membership forms, payments, renewals, documentation, and account information. - Follow up with prospective members and support the conversion and onboarding process. - Monitor renewal dates, outstanding payments, member requests, and follow-up actions. - Prepare membership reports, trackers, schedules, and performance updates. - Respond to member feedback and escalate concerns appropriately. - Support surveys, feedback sessions, and regular member relationship check-ins. - Ensure membership policies, terms, benefits, and procedures are clearly communicated. - Maintain confidentiality when handling member information and personal data. - Ensure all member-facing communications reflect the Royal Stables’ luxury positioning and brand standards. - Assist with marketing campaigns, promotional activities, networking events, and membership initiatives. - Support front-of-house and customer-facing colleagues with membership information and procedures. - Build positive relationships with members, guests, prospects, partners, and internal teams. - Contribute to the continuous improvement of membership processes and customer experience. - Perform other membership administration and coordination duties as required. - 2+ years of experience in membership coordination, administration, customer service, hospitality, private clubs, or a similar role. - Excellent communication, interpersonal, and customer service skills. - Strong organisational and time-management abilities. - Excellent attention to detail and accuracy. - Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools. - Experience coordinating events, appointments, communications, or member activities. - Professional, polished, friendly, discreet, and service-oriented. - Ability to manage multiple tasks and priorities in a fast-paced environment. - Strong problem-solving and follow-up skills. - Experience in luxury hospitality, private members’ clubs, or equestrian environments is an advantage. - Knowledge of the UAE market and local cultural expectations is desirable. - Fluency in English is required; Arabic is highly desirable.