Membership Host

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Host to create a warm, welcoming, and personalised experience for all members and guests. Responsibilities include, but are not limited to - Welcome and warmly greet members, guests, and visitors upon arrival. - Create a friendly, engaging, and personalised experience for members. - Maintain a visible and professional presence across the club’s facilities. - Assist members with enquiries, requests, bookings, reservations, and general information. - Build positive and lasting relationships with members and guests. - Provide information about club facilities, services, programmes, events, and experiences. - Support the smooth arrival and departure experience of members and guests. - Coordinate with front-of-house, hospitality, equestrian, events, and operations teams. - Assist with member-only events, activities, social gatherings, and special occasions. - Anticipate member needs and provide attentive, proactive service. - Handle feedback, requests, and concerns professionally, escalating issues when required. - Maintain high standards of presentation, etiquette, cleanliness, and service. - Support member onboarding and introduce new members to the club’s facilities and benefits. - Assist with member communications, invitations, event confirmations, and follow-ups. - Maintain confidentiality when handling member and guest information. - Ensure all interactions reflect the Royal Stables’ luxury positioning and brand standards. - Support the accurate recording of member preferences, requests, and service notes. - Promote a welcoming and inclusive atmosphere within the private members club. - Assist with daily opening, closing, reception, and club presentation procedures. - Perform other hospitality, member service, and guest relations duties as required. - 2+ years of experience in guest relations, hospitality, concierge, front-of-house, private clubs, or a similar role. - Excellent communication, interpersonal, and customer service skills. - Warm, confident, personable, and attentive approach. - Professional appearance, excellent grooming, and polished manner. - Strong knowledge of luxury hospitality standards and service etiquette. - Ability to anticipate needs and deliver personalised service. - Strong organisational and multitasking skills. - Calm, professional, and solution-focused when handling concerns. - Experience working with VIP, high-net-worth, or international guests is highly desirable. - Professional, discreet, and confident in representing a luxury destination. - Ability to work flexible hours, including evenings, weekends, and holidays. - Knowledge of the UAE market and local cultural expectations is an advantage. - Fluency in English is required; Arabic is highly desirable.