Customer Service Representative

Location: Hong Kong Duration: 6-Month Extendable Contract Key Responsibilities - Provide virtual, phone, and face-to-face support to driver partners throughout the onboarding process, guiding them through the app efficiently and assisting with other operational initiatives. - Deliver high-quality driver support and customer satisfaction while resolving complex inbound and outbound driver issues, including cases without well-documented procedures. Provide outbound phone support where relevant to the line of business. - Handle phone- and ticket-based cases, where applicable, and effectively resolve escalated issues. - Work independently and demonstrate a self-driven approach, while contributing to a collaborative and synergistic work environment where team members learn from one another and continuously improve processes for users. - Demonstrate strong communication skills across phone, messaging, and face-to-face interactions. - Fluency in Cantonese is mandatory, while proficiency in English is preferred. - Demonstrate strong product and industry knowledge, with the ability to explain solutions persuasively and apply effective problem-solving skills. - Possess strong interpersonal and relationship-building skills to establish and maintain positive relationships with driver partners.

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