Customer Service and Operations Assistant/Officer

Company not disclosed

Hong Kong SAR
Salary not specified
Posted
Full-time
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Job Description

Wonder is a fast-growing payments gateway and FinTech platform serving merchants across Hong Kong, Singapore, and Asia Pacific. We help merchants get paid seamlessly — anytime, anywhere. We’re the first digital‑first, unified payments gateway in Hong Kong and Singapore. Merchants can complete self‑service KYC in minutes, onboard quickly, open an account, collect payments, and manage transactions in real time — all from one mobile app. Our core products include the Wonder App (mobile), Wonder Smart Terminal (O2O payments), Wonder Card (corporate card), and Wonder Dashboard. For eligible merchants, we also offer instant settlement (T+0) — one of the first in both markets. Backed by PCCW and HSBC, Wonder is scaling rapidly across the region, with offices in Hong Kong, Singapore, and Japan. What You Will Do: - Provide comprehensive daily operational support across various channels, handling customer enquiries and collaborating with internal teams to resolve issues with empathy, efficiency, and professionalism. - Assist merchants with service sign-up and onboarding, while actively gathering referrals to drive account acquisition. - Collaborate with the sales team to follow up on prospective merchant leads and convert enquiries into active accounts. - Maintain accurate records of customer interactions, process customer accounts, and file documents. What We Are Looking For: - Experience in a customer care/support, call centre or sales role within a B2B environment; fintech, software, or payments industries is a plus. - Customer-oriented, self-motivated, detailed-minded, and positive thinking. - Good interpersonal and communication skills, and a good team player. - Proficient in both spoken and written English and Chinese (Mandarin and Cantonese), including Chinese word processing. - 5-day work with shift duty, to ensure consistent service coverage and operational continuity. What We Offer: - Competitive base package - Opportunity to take full ownership of a vertical - Flat and open work culture - International team environment - Group medical insurance - Birthday leave At Wonder, we value passion, ideas and meritocracy. So if you believe you can make a difference and disrupt the FinTech space in Asia Pacific, back yourself and be part of this remarkable journey.

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