Job Description
What This Job Entails The Network Operations Engineer I is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail. Scope - Applies company policies and procedures to resolve a variety of issues - Works on problems of moderate scope - Receives general instructions on routine work and detailed instructions on new projects Your Roles And Responsibilities - Participate in production network and internet peering strategies - Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic. - Day-to-day activities involve working on multiple vendor servers and various software and hardware issues - Handle traffic and any other queries raised by ISP/partners - Support team in handling network and traffic peering for any incidents such as input errors, CRC, Capacity, Routing, Protocol, etc. - Knowledgable in troubleshooting of optical (DWDM, CWDM) and IP network components. - Working with multiple TAC vendors to fix the hardware issues - Work with ISP/vendors on fixing any issues related to network - Participate in 24/7 support with other teams across the globe. Some weekend work may be required. - Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills - Bachelor’s degree (B.S/B.A) from four-college or university and 2+ years’ related experience and/or training; or equivalent combination of education and experience - Builds productive internal and external working relationships - Exercises judgment within defined procedures and practices to determine appropriate action - Understanding of network and traffic peering - Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages. - Understanding of preparing root cause analysis for any network and server outages. - Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world - Good understanding of: - IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS) - Optical technologies (e.g., DWDM, CWDM, fiber types, optical modules) - Knowledgeable on Layer 1 troubleshooting. Preferred Qualifications - Experience working in a multi-vendor network environment. - Network certifications. CCNP/JNCIP/Ciena preferred
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