Senior Director - Cloud Customer Engagement

Role Overview To own the customer engagement strategy and annual target-setting for public and private sector portfolios, driving new-logo acquisition and pipeline growth in partnership with Solution Excellence and Products Management. Main Responsibilities - Own the customer engagement strategy and annual target-setting for public and private sector portfolios. - Act as the senior liaison between Cloud Services and Solutions and Commercial/Sales leadership on new-logo acquisition strategy. - Drive revenue enablement initiatives and Lead-to-Cash pipeline acceleration for new-logo accounts. - Oversee value messaging strategy across all cloud offerings. - Own strategic collaboration with Cloud Solution Excellence and Cloud Products Management on unified customer strategy. - Define and monitor engagement KPIs, annual revenue targets, and growth outcomes. - Build strategic relationships with key clients to support retention and expansion. - Proven value of sales record in the cloud business Key Deliverables - Achieved department-wide annual revenue targets. - Expanded new-logo account base across sector portfolios. - Strategic account plans with strong cross-functional alignment. - Engagement KPI and revenue performance reports for senior leadership. Required Qualifications & Experience - Bachelor's degree in IT, Computer Science, or a related field. - 10+ years of relevant experience in customer engagement, cloud solutions or related field. - Sales/Account Management certification preferred; MBA is a plus. Key Competencies - Strategic Planning, Revenue Enablement, Client Relationship Management, Cross-functional Leadership, Sales Funnel Management

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