Manager - Sales & Business Development (FM Services)

Company not disclosed

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

This position is a Dual Operations and Commercial Manager for a facilities management (FM) company. Candidate will be responsible for two main areas: winning new business and managing daily operations. Candidate will hunt for new client contracts, set up services on-site, manage the frontline staff, and ensure high-quality service delivery while sticking to a budget. Responsibilities Contract Acquisition: Hunt for, negotiate, and close profitable long-term FM contracts (cleaning, MEP maintenance, pest control) with commercial and residential clients. Lead Generation: Build a strong pipeline of opportunities through cold calling, networking, and responding to tenders (RFPs). Client Relationships: Act as the primary contact for key clients, ensuring high satisfaction and securing contract renewals. Operations & Service Delivery Contract Mobilization: Oversee the smooth setup and launch of new contracts, ensuring staff, equipment, and materials are deployed on time. Team Management: Supervise, schedule, and train site supervisors, cleaners, and maintenance technicians to ensure optimal performance. Quality Assurance (QA): Conduct regular site inspections to ensure cleaning and maintenance standards meet both client expectations and company SLAs (Service Level Agreements). Resource & Inventory Control: Manage budgets for site materials, chemicals, machinery, and tools to minimize waste and control costs. Health & Safety (HSE): Ensure all on-site operations comply with local health, safety, and environmental regulations. Problem Resolution: Act as the escalation point to resolve operational issues, tenant complaints, or emergency maintenance requests quickly. Qualifications - 5+ years of combined experience in sales and operational management within the Facilities Management (FM) sector. - Technical Knowledge: Strong understanding of cleaning methodologies, chemicals, and basic MEP (Mechanical, Electrical, Plumbing) systems.Leadership: Proven ability to manage, motivate, and organize large teams of blue-collar workers and supervisors. - Skills: Excellent negotiation, budget management, and problem-solving skills. - Mobility: A valid driver's license and vehicle are mandatory for traveling between client sites and the head office.

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