Customer Service Officer

Responsibilities: - To act as the main customer service focal point for assigned regions. - To receive RFQ’s from assigned regions and prepare quotations for APC Products as per the approved RFQ procedure. - To ensure that the RFQ/Proposal log is maintained on the CS server. - To receive purchase requests from internal customers and acknowledge customers for their orders with a committed delivery date after liaising with material and production planning. - To ensure delivery plans and priorities of assigned BU’s are clearly transparent between BU OPS, CS and production planning. - To communicate in a weekly/monthly basis to the internal customers the projected deliveries according to the MPS. - Work closely with production planning, customers and other customer regions’ customer service representatives to set priorities and prepare a schedule that will deliver all customers’ needs. - To conduct periodic reviews with BU’s management at predefined intervals in which delivery plans will be reconciled against outstanding orders and any challenges addressed. - To ensure that all dates associated with the orders of assigned BU’s are accurate and updated timely in ORACLE and also according to the MPS. - Prepare and maintain an on-time delivery (OTD) report and meet or exceed OTD target provided by management. - Assist operations when customers are not pleased with the resolutions offered and provide alternatives and reach an equitable resolution. Required Skills and Qualifications: - A bachelor’s degree in business administration or equivalent is required. - Minimum 4 years of experience in a Customer Service, preferably role in an ESP (Electrical Submersible Pump) manufacturing and service environment. - Previous Supply Chain experience is required. - Previous Oil and Gas downstream processes’ experience is preferred. - Previous technical Oil and Gas industry knowledge is preferred.

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