Job Description
Customer Service Representative Job Type: Full-time Seniority Level: Entry Level Workplace Type: On-site Experience: 1+ year Nationality: Saudi Nationals Only About the Role We are looking for a Customer Service Representative to receive and manage maintenance requests, follow up on their progress, and provide appropriate support in accordance with the ministry's approved policies and procedures. Key Responsibilities - Receive, register, and accurately document maintenance requests. - Forward requests to the relevant department or team for action. - Follow up on maintenance requests until completion and closure. - Provide appropriate support and updates to customers throughout the process. - Ensure requests are handled in accordance with approved policies and procedures. Requirements - Minimum 1 year of experience in customer service. - Previous experience in receiving and following up on maintenance requests is preferred. - Strong patience and ability to work under pressure. - Good communication and follow-up skills. - Saudi nationality is required.
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