Customer Services

CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Customer Service Officer to join our fast-growing and challenging organization. Position: Customer Services Officer Location: Dammam Advanced Desk Responsibilities: • Single-entry point for all customer care queries • Full case ownership throughout the entire lifecycle – no forwarding to other departments • Respond to customer calls, cases, and chats within SLA timelines • Handle complaints and shipment disruptions professionally and efficiently • Coordinate with internal teams to ensure timely resolution • Communicate with customers regarding operational updates (vessel delays, rollovers, etc.) • Follow up on customer KPIs such as FCRR, TAT, and NPS • Conduct regular meetings with customers to drive continuous improvement • Identify and promote value-added services (VAS) such as Carrier Haulage or VGM Standard Desk: • Manage all cases based on FIFO (First In – First Out) principle • Promote and guide customers through the digital journey for a more efficient experience Special Desk: • Handle Direct Delivery and Breakbulk shipments • Execute and follow up on delivery processes • Manage tailored solutions for special cargo and commodities • Regularly meet with customers to review business needs • Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.) Qualifications & Profile: • 2-5 years of experience in Shipping & Logistics • Strong customer and vendor relationship management skills • Proven ability to drive change, innovation, and process improvement • Excellent communication, presentation, and decision-making skills • Team player with a proactive and professional attitude • Proficient in MS Office applications

• Customer Service Specialist

  اسس | OSUS · Riyadh, Saudi Arabia

• Customer Service Coordinator

  Riyadh, Saudi Arabia

• Customer Service Operations Specialist

  Futu Holdings Limited · Riyadh, Riyadh, Saudi Arabia

• Customer Service

  Imploy · Riyadh, Saudi Arabia

• Customer Service Executive - Environmental Services

  SGS GULF LIMITED · Jubail, Eastern, Saudi Arabia

• Customer Service Assistant

  British Council · Saudi Arabia