Job Description
Area of Knowledge: - In-depth understanding of company offerings. - Effective communication and problem resolution. - Proficiency in customer management tools. - Knowledge of internal procedures and escalation protocols. - Handling customer interactions across phone, email, and chat. - Strong listening and communication skills. Key Responsibilities: - Address customer inquiries and resolve complaints effectively. - Ensure accurate information is provided to customers. - Maintain high service standards and meet deadlines. - Offer support, resources, and assistance to customers and team members. - Monitor customer interactions and ensure issue resolution. - Collect and implement feedback from customers and team members. - Maintain necessary tools and equipment to support service functions. - Other tasks as assigned by the direct manager. Minimum requirements of role: - Bachelor's degree in Business Administration, or related field. - 0 to 2 Years of Experience in insurance or related field.
Similar jobs
- Customer Experience Assistant Manager
Floward · Jeddah, Makkah, Saudi Arabia
- Senior Specialist – Business Process Improvement (Customer Experience)
Keeta · Riyadh, Saudi Arabia
- Digital Customer Experience Specialist
Riyadh, Saudi Arabia
- Director of Customer / Patient Experience & Administration (Healthcare) - QHC000
Qiddiya | القدية · Riyadh, Riyadh, Saudi Arabia
- Customer Experience Management Specialist
KAUST (King Abdullah University of Science and Technology) · Thuwal, Makkah, Saudi Arabia
- Customer Experience Manager
Riyadh, Saudi Arabia