Digital Customer Experience Specialist

📢 Job Announcement: Digital Customer Experience Specialist About the Role: We are seeking a Digital Customer Experience Specialist to continuously analyze, review, and elevate our digital product touchpoints. In this role, you will evaluate User Interface (UI) and User Experience (UX) design, map user journeys, and collaborate with product teams to deliver a seamless digital experience. 🎯 Key Responsibilities: - Analyze and review the digital customer experience continuously to ensure optimal usability and seamless user journeys. - Evaluate and optimize User Interface (UI) and User Experience (UX) across the platform’s digital channels. - Conduct user research, map customer journeys, and measure key performance metrics related to digital satisfaction. - Collaborate closely with product management and engineering teams to implement UI/UX enhancements and user feedback. 📋 Role Requirements: - Education: Bachelor’s degree in Digital Design, Information Technology, UI/UX Design, Digital Product Management, or equivalent. - Experience: 4+ years of hands-on experience in product support, digital customer experience analysis, or UI/UX research. - Skills: Strong understanding of UI/UX evaluation, user research methodologies, customer journey mapping, and usability testing.