Customer Experience Manager

Customer Experience Manager — Founding Team Join a fast-growing mobility and car-rental technology company as our founding Head of Customer Experience! We're seeking a visionary and driven leader to build our customer experience function from the ground up, serving two distinct customer segments: B2C and B2B. This role is for a true builder — someone with proven expertise, instincts, and the drive to establish and scale operations, hire and train teams, and own the end-to-end customer experience. If you thrive on creating world-class experiences for diverse audiences, this is your chance to make a significant impact. What You'll Own - Developing and managing two distinct support operations: a high-volume B2C call center (voice and non-voice) and a dedicated technical B2B center. - Establishing knowledge bases and self-service solutions to empower customers and agents. - Overseeing recruitment, training, and quality assurance across both teams. - Managing all customer interaction channels: phone, chat, email, and social media. - Driving customer onboarding and ongoing account management, including key B2B and government clients. - Collaborating with product teams to enhance the app experience and integrate customer insights. We're Looking For Someone Who Has - Demonstrated experience building and running a customer support/CX function from scratch — including call center setup, tooling, processes, SLAs, and QA. - Omnichannel command, covering both voice and non-voice interactions. - Experience across both consumer (high-volume, app-based) and business/technical (B2B) support, or a clear ability to architect both. - Fluency in Arabic and English, with firsthand command of the Saudi market — staffing, customer expectations, and relationship norms. - A proven track record of building, training, and leading high-performing support teams. - A product-centric, data-driven mindset, using metrics like CSAT, NPS, and first-contact resolution. How to Apply If you're ready for this exciting challenge, send your CV to saleh@gcu365.com along with one example of a customer experience result you're particularly proud of — a function you built, a metric you moved, or a team you scaled. We look forward to hearing from you! #CustomerExperience #CX #CustomerSupport #CallCenter #Startup #Hiring #Riyadh #SaudiArabia #Mobility #CarRental

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