Customer Care Representative

JOB TITLE Customer Care Representative | MAF LifeStyle | Customer Care Role Summary Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance. ROLE PROFILE - Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager. - Process all customer requests accurately and efficiently. - Focus on meeting the customer’s expectations by utilizing all resolution options, - Communicate pertinent information to all Contact Center associates. - Communicate effectively and efficiently with all company associates and business contacts. - Actively participate in regular team meetings and leadership meetings, as required. - Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates. Requirements - High School Certificate - Retail or sales background - English & Arabic speaker - Minimum 1 year of experience in Customer services

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