Customer Care Representative - Hiring UAE National

Key Responsibilities - Handle customer enquiries through calls, emails, chat and face-to-face interactions. - Provide accurate information regarding products, services and procedures. - Resolve customer complaints and escalate complex cases when required. - Maintain a professional and customer-focused approach at all times. - Record customer interactions, complaints and resolutions accurately in the system/CRM. - Follow up on pending customer requests and ensure timely resolution. - Coordinate with internal departments to resolve customer issues. - Meet defined customer service KPIs, response times and quality standards. - Collect customer feedback and highlight recurring issues. - Maintain confidentiality of customer information. Requirements - Diploma/Bachelor's degree preferred. - 1–3 years of Customer Service/Customer Care experience. - Excellent communication and interpersonal skills. - Strong complaint-handling and problem-solving ability. - Comfortable using CRM systems and MS Office. - Professional presentation and customer-oriented attitude. - Ability to work in a fast-paced environment and rotational shifts if required. - English required; Arabic or additional languages are an advantage.

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