Job Description
We are currently seeking a high calibre professional to join our team as a Customer Service Officer. In This Role You Will - Drive engaging beyond banking services (incl. partner services, customer events & gamifications) and provide basic hospitality support in meeting areas. - Welcome customers, understand their needs, manage branch traffic, and direct them to the right service channel, colleague, or specialist counter. - Support customers to use self-service and digital tools (e.g., kiosks/digital directory, mobile app) to complete requests efficiently. - Handle general customer enquiries on products, promotions and rewards; explain how to earn and redeem rewards. - Promote bank offers, campaigns and mobile app features based on customer needs - Support basic wealth and investment-related enquiries and guide customers to relevant digital wealth tools or specialists where relevant. - Identify service opportunities and make referrals to Relationship Managers and specialist teams. - Manage branch merchandise display and maintain high standards of presentation across customer areas - Back up counter-based customer service if needed, including assisting customers with accessibility needs. To Be Successful You Will Need - Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred - Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage. - Flexible and willing to work daytime shifts on weekends and public holidays as required (Branch Operating Hours for reference: Mon-Sat; 9:00 - 19:00, Sun: 12:00-19:00) - Customer centric mindset with commitment to deliver quality service - Self-motivated and adaptable to a service environment - Digital savvy with the ability to assist customers to use digital/self-service channels (e.g., mobile app, kiosks, e-forms) and adapt quickly to learn new systems. - Customer service experience preferred
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