Senior Associate – IT Operations Supervisor (End User & Trade Floor Support)

Overview Join a leading financial institution in Hong Kong as Senior Associate – IT Operations Supervisor (End User & Trade Floor Support), overseeing front‑line technical support and core IT operations for business users and trading desks. You will supervise a small ITSM team, manage endpoint environments and trading platforms, and help deliver key infrastructure projects across APAC and Head Office. Key Responsibilities - Assist the Team Head in supervising end‑user support, trade floor support and IT operations, ensuring timely, effective and high‑quality technical services and routine system operations. - Manage endpoint systems and tools, including virtual PC platforms, patch management, cyber hygiene solutions and system management utilities. - Perform daily system operations, maintenance, support and troubleshooting for desktops, VDI, servers and related services. - Oversee IT asset management, maintaining accurate hardware and software inventories and ensuring proper life‑cycle tracking. - Provide supervisory‑level technical support to treasury and trading users, covering Refinitiv/LSEG, Bloomberg, EBS, dealer board and other Head Office systems. - Support the Team Head and Project Governance in delivering IT projects; work closely with APAC regional and Head Office teams on project rollout, system implementation and ongoing support, and liaise with external vendors for implementation, maintenance and incident resolution. Requirements - Degree in IT or a related discipline. - At least 6 years’ IT experience in sizeable organizations, preferably in banking, with 2–3 years in a team supervision role. - Solid experience supporting and troubleshooting desktop applications, virtual desktop infrastructure, endpoint security and control systems (e.g. Microsoft Windows, Microsoft 365, VMware). - Hands‑on experience with trading systems such as Bloomberg, Refinitiv/LSEG, EBS and dealer boards. - Familiarity with ITIL processes and controls; certifications such as ITIL, CCNA or MCITP are preferred. - Strong communication and interpersonal skills; proactive, results‑oriented and comfortable working under pressure. - Fluent in English and Cantonese; Mandarin is an advantage. You will supervise a team of three within the IT Services & Operations function (ITSM) and report to the VP, Team Head – ITSM. If you have strong end‑user and trade floor support experience and are ready to step into a supervisory senior associate role, please send your CV to Raymond Cheung for a confidential discussion about this opportunity.

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