Senior Associate, IT Services & Operations Supervisor - ITAPD(HK)-TSG

Job Duties & Responsibilities: Job Duties & Responsibilities:  - Assist Team Head to supervise End Users Support, Trade Floor Support, IT Operations to ensure timely, effective and high quality technical support services & routine system operations - Manage endpoint systems such as Virtual PC platform, patch management, cyber hygiene and system management tools - Perform system operations, maintenance, support and troubleshooting - Manage IT assets, maintaining an accurate ledger for both hardware and software inventory - Act as supervisory level to provide technical support for treasury users and systems, including Refinitiv, Bloomberg, EBS, Dealer Board and other HO systems - Assist Team Head and Project Governance team to implement IT projects - Work closely with APAC regional and Head office team for project delivery, system implementation and on-going support - Liaise and manage external vendors for project implementation, maintenance and support Requirements: Requirements: - Degree holder in IT or related discipline - At least 6 years’ IT experience in sizeable firms and preferably in banking industry, and with 2-3 years in team supervision - Solid experience in supporting and troubleshooting desktop applications, virtual desktop infrastructure, endpoint security and control systems, e.g. Microsoft Windows, Microsoft 365, VMware - Hands-on experience in trading systems, e.g. Bloomberg, Refinitiv/LSEG, EBS, dealer board - Familiar with ITIL processes and control - ITIL, CCNA, MCITP are preferred - Strong communication and interpersonal skills, proactive and result-oriented - Fluent in English and Cantonese

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