Site Supervisor
Company not disclosed
Job Description
Job Summary The Site Supervisor oversees daily property operations, ensuring operational efficiency, cleanliness, maintenance, asset control, and compliance with client requirements. The role supervises third-party service providers (TPSPs), monitors service standards, and ensures adherence to KPIs, SLAs, and HSE policies. Key Responsibilities - Operations & Site Management - Conduct daily site inspections and complete required checklists and reports (daily/weekly/monthly). - Coordinate client event requirements and operational requests. - Prepare snagging lists for pre/post events and pre-opening activities. - Ensure smooth shift handovers during rotational duty schedules. - Respond promptly to client requests and operational issues. - Third-Party Service Provider (TPSP) Coordination - Monitor and enforce Scope of Work (SOW) compliance for all TPSPs. - Supervise TPSP staff attendance, deployment, and performance. - Evaluate service delivery against KPIs and SLAs. - Coordinate and inspect TPSPs under. - Maintenance & Asset Control - Report and track repair and maintenance activities. - Monitor preventive maintenance and waste management schedules. - Maintain asset inventory records, storage logs, and movement tracking. - Report discrepancies in assets and equipment. - Compliance & Reporting - Ensure compliance with Security, HSE, and company standards. - Maintain confidentiality of sensitive business information. - Provide operational updates to management as required. Education Qualifications & Experience Degree or Diploma in Hospitality, Tourism, or Business Management Experience Hospitality, leisure, tourism, or property/facilities operations Key Performance Indicators (KPIs) - Completion of daily inspections and reports - Maintenance reporting and follow-up effectiveness - TPSP staffing and deployment accuracy - Preventive maintenance and cleaning compliance - HSE and security compliance - Client satisfaction Work Conditions - Rotational shift work (morning, afternoon, night) - High-demand, client-driven operational environment
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