Junior Customer Service Representative (Fresh Graduate)

Job Overview We are seeking an enthusiastic and motivated Junior Customer Service Representative to join our team. In this entry-level role, you will be the first point of contact for our customers, assisting with inquiries and learning to deliver exceptional customer support with guidance from team members. Key Responsibilities - Serve as the primary point of contact for customers via phone, email, or chat. - Provide accurate and clear information regarding our services and offerings. - Handle customer inquiries and requests with professionalism and dedication. - Efficiently resolve basic customer issues to ensure high customer satisfaction. - Maintain organized records of customer interactions, inquiries, and feedback. Qualifications & Requirements - Excellent communication and interpersonal skills. - Strong problem-solving abilities, patience, and a positive attitude. - Ability to multitask, learn quickly, and work under pressure. - Bachelor’s degree or Diploma (Fresh Graduates are welcome to apply). - Customer service certificates or training is a plus. - Familiarity with customer service programs (e.g., Zendesk, Freshdesk, or similar platforms) is an advantage. - Full proficiency in English (written and spoken) is required. - Immediate availability to join is preferred.

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