Customer Service Specialist

Company Description Quooker Hong Kong represents a pioneering kitchen solution that delivers 100°C boiling, cold, chilled still, and chilled sparkling filtered water directly from a tap. Originating from the first-ever boiling-water tap invented in 1970 by Henri Peteri, Quooker has grown into a global brand and an indispensable fixture in modern kitchens. As a family-led company driven by enthusiasm and entrepreneurship, Quooker maintains a strong culture of pride in innovation and product excellence. Breakthroughs such as high-vacuum insulated tanks and all-in-one taps like Quooker Fusion and Flex have transformed everyday kitchen routines. The company continues to innovate “around the sink,” offering applicants a chance to contribute to a dynamic and forward-thinking environment. Role Description The Customer Service Specialist is a full-time, on-site role based in Hong Kong. This position focuses on providing responsive, high-quality support to customers through phone, email, and other communication channels, addressing inquiries, resolving issues, and ensuring a positive experience with Quooker products. Day-to-day responsibilities include handling customer orders and service requests, coordinating with internal teams such as logistics and technical support, and maintaining accurate records in customer service systems. The specialist will proactively follow up on open cases, monitor customer satisfaction, and identify opportunities to improve processes and service quality. This role also involves sharing product knowledge, educating customers on proper use and maintenance, and representing Quooker’s brand values in every interaction. Qualifications - Strong Customer Service and Customer Support skills with a focus on timely, helpful responses. - Ability to enhance Customer Experience and support high levels of Customer Satisfaction. - Professional Phone Etiquette and clear, courteous communication across channels. - Excellent spoken and written communication skills in English; proficiency in Cantonese or Mandarin is a must. - Previous experience in a customer-facing role, preferably in consumer products, appliances, or home solutions. - Ability to work on-site in Hong Kong, manage multiple tasks, and stay organized in a fast-paced environment. - Problem-solving mindset, attention to detail, and capability to handle complaints calmly and constructively. - Basic computer literacy, including use of CRM systems and office software; familiarity with order processing or service ticketing tools is beneficial.

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