Project Manager / Business Analyst (Operations Transformation)

About The Role You will lead end-to-end change and solution delivery across Policy Services and other Operations functions, driving efficiency, strengthening controls, and reducing operational friction to enable sustainable business growth. What the role is? - Lead and oversee end-to-end project delivery, defining scope, objectives, deliverables, and success metrics. - Build and maintain project plans (timelines, milestones, dependencies) and ensure disciplined execution. - Coach and mentor junior Business Analysts, supporting development, collaboration, and high-quality output. - Lead business analysis activities, including eliciting, documenting, and validating requirements with stakeholders; translate needs into actionable plans. - Monitor project performance, risks, issues, and dependencies; provide clear governance and regular status reporting. - Ensure alignment to business objectives and identify opportunities to improve processes, controls, and customer/colleague experience. - Oversee quality assurance and promote best practices to maintain consistent delivery standards across project outcomes. What we look for? - Minimum of 8 years’ experience in Project Management and/or Business Analysis, ideally delivering operations transformation initiatives. - Proven ability to gather, analyse, and document requirements, and translate them into delivery plans. - Working knowledge of project delivery methodologies and tools (e.g., Agile/Waterfall) and strong stakeholder governance. - Excellent communication and collaboration skills, with experience working across functions and senior stakeholder groups. - Bachelor’s degree in Business Administration, Management, or a related discipline. - Strong analytical, structured problem-solving, and attention to detail, with a focus on control-minded execution.

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