Collection Officer

Company not disclosed

Sharjah, Sharjah Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Job Purpose The Collection Department Officer will be responsible for the timely recovery of outstanding payments, overdue receivables, and other amounts due to GJ Properties. The role requires strong follow-up, negotiation, customer communication, accurate record keeping, and effective use of CRM/ERP and collection systems. Key Responsibilities - Follow up with customers, clients, tenants, and other parties regarding outstanding and overdue payments through phone, WhatsApp, email, and other approved channels. - Maintain a systematic daily follow-up schedule and ensure committed payments are received on time. - Negotiate payment arrangements and settlements within company-approved policies and authority limits. - Monitor customer accounts, outstanding balances, ageing reports, and payment commitments. - Coordinate with Finance, Sales, Property Management, Legal, and other departments regarding collection matters. - Escalate long-overdue or high-risk accounts to management and Legal Department as required. - Maintain complete and accurate records of all collection activities, communications, commitments, and payment status. - Prepare regular collection reports showing outstanding amounts, recovered amounts, pending commitments, and overdue accounts. - Identify accounts requiring urgent attention and proactively take action to minimize outstanding receivables. - Handle difficult customer conversations professionally while maintaining positive business relationships. - Ensure all collection activities are conducted professionally and in accordance with company policies and applicable UAE regulations. Key Requirement – CRM / ERP & Collection Systems - Strong proficiency in CRM, ERP, billing, and collection software is highly important for this position. - Must be comfortable updating customer accounts, recording follow-ups, tracking payment commitments, maintaining collection history, and generating reports through digital systems. - Experience with Oracle NetSuite, Salesforce, or similar CRM/ERP systems will be an advantage. - Strong MS Excel skills for preparing and monitoring collection reports. Required Skills & Competencies - Excellent communication and negotiation skills. - Strong persuasion and follow-up abilities. - Good customer service and relationship-management skills. - Ability to handle difficult or non-responsive customers professionally. - Strong organization, attention to detail, and record-keeping skills. - Resilient, target-oriented, and able to work under pressure. - Strong analytical and problem-solving abilities. - High level of confidentiality and financial discipline. Education & Experience - Minimum Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; relevant experience may also be considered. - 2–5 years of relevant experience in collections, accounts receivable, credit control, banking, finance, or a similar role. - UAE experience in real estate, property management, banking, or financial services is preferred. - Good understanding of accounts receivable, payment follow-up, and collection procedures. - Knowledge of UAE business practices and applicable regulations related to payment recovery is an advantage. Performance Expectations - The successful candidate will be expected to maintain consistent daily follow-ups, achieve collection targets, reduce overdue receivables, maintain accurate system records, and ensure timely escalation of problematic accounts.

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