Collections Specialist | FinTech | Dubai, On-site

📍 Location: Dubai, UAE (Onsite) 📌 Type: Full-time 💰 Compensation: Competitive Salary 🏥 Benefits: Visa sponsorship, medical insurance About Comfi Comfi is a fast-growing B2B payment platform helping suppliers across MENA offer flexible payment terms to their SME clients — while getting paid upfront. We work with businesses in automotive, electronics, F&B, and healthcare, giving them the cash flow power to scale — without risk or payment delays. We’ve secured 💸 $60M in venture debt facilities and we’re scaling fast, growing at 📈 20% month-over-month. We’re not here to make B2B finance a bit better — we’re here to flip the model and give businesses what they actually need: clarity, speed, and control. The Role We’re looking for a Collections Specialist who is proactive, detail-oriented, and confident in managing a high-volume SME portfolio. In this role, you’ll ensure timely payments, communicate with clients, handle overdue accounts, and support the overall cash-flow health of the company. You will collaborate closely with the finance, risk, and operations teams to solve payment issues, escalate cases when needed, and maintain high-quality customer communication. This position is ideal for someone who is hands-on, organized, and thrives in a fast-moving, startup environment. What You'll Do 🔹 Contact clients regarding overdue invoices through calls, emails, and WhatsApp 🔹 Follow structured collections workflows while suggesting improvements where needed 🔹 Negotiate payment plans and settlements in alignment with company policies 🔹 Track payments, update internal systems, and ensure data accuracy 🔹 Prepare daily/weekly reports on collections performance 🔹 Collaborate with finance, legal, and risk teams on escalations 🔹 Support dispute resolution by coordinating with internal departments 🔹 Maintain professional, customer-focused communication throughout all interactions 🔹 Identify trends or risks and flag issues early to management 🔹 Contribute to building efficient processes as the team scales 🔹 Experieced with skip-tracing What You Bring? ✅ 2–5 years of experience in collections, credit control, or financial operations ✓ Bonus: Experience in fintech, lending, agency collections, or B2B financial services ✓ Bonus: Experience working with SME clients ✅ Strong communication and negotiation skills ✅ Excellent follow-up, accuracy, and attention to detail ✅ Ability to work with CRM/collection tools and Excel ✅ Comfortable with a fast-paced, performance-driven environment ✅ Professionalism and empathy when handling sensitive client cases ✅ Fluency in English and Hindi ✅ Based in the UAE Why Join Us? 💼 High Impact – Contribute directly to revenue protection and cash-flow stability ⚡ Fast Growth – Be part of a rapidly expanding fintech startup 📈 Career Development – Grow into senior roles as the team scales 🌍 Regional Exposure – Work with SMEs across the UAE 🤝 Strong Support – Visa sponsorship and health insurance