Officer, Collections

First Abu Dhabi Bank (FAB)
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Self-Management Responsibilities - Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year. - Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended. - Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role. - Keeps professional developments, new techniques and current issues through continued education and professional growth. - Be updated on bank policies and procedures, central bank regulations and recent developments. - Offering timely resolution and satisfactory customer experience. Core Responsibilities - Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers. - Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.). - Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases. - Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents. - Attending expert meetings and whenever required and reviewing commentaries and memos. - Ensuring updating the system and legal flags of all allocated cases. - handling assigned cases against the bank and extending support whenever required. - Ensuring original files retrieval and returns as per process and policy. - Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution. - Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable. - Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training. Minimum Qualification - Bachelor’s degree. Minimum Experience - Minimum 3 years of relevant experience in the banking sector

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About First Abu Dhabi Bank (FAB)

Financial Services
Abu Dhabi, United Arab Emirates
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