Senior Officer - Global Operations Standards (Ref: 2600003N)

Responsibilities - Synthesise information for development of Global Operations Standards (GOS) which defines MTR’s brand promises for flexible adaptation in respective operations hubs in service delivery - Administer the editing, updating and dissemination processes of Global Operations Standards and support the development of knowledge management of GOS Institute portal and documentation - Distil and deliver knowledge pertinent to railway benchmarking and relevant studies and reports to facilitate adoption of best practices, disseminate benchmarking reports to line managers as appropriate - Coordinate regular workshops for reviewing and assuring observance of Global Operations Standards in Hong Kong, Chinese Mainland and Overseas - Coordinate the international railway benchmarking programmes for the Corporation - Coordinate processing of KPIs, study initiatives and questionnaires of transport operations, and support other benchmarking initiatives as required - Perform data analysis to examine performance drivers of high performance metros and recommend strategy for improving operational performance Requirements - Degree in Management, Business Administration, Engineering or Science with a minimum of 3 years’ relevant experience; OR - Higher Diploma with a minimum of 8 years' relevant experience, of which 3 years should be at supervisory level - Good understanding of railway engineering and operations management systems - Knowledge of statistical techniques & software and knowledge management systems - Proficiency in both written and spoken English & Chinese (including Cantonese & Putonghua) Schedule Full-time Job Posting 04/Sep/26, 12:00:00 AM Closing Date 17/Sep/26, 11:59:00 PM

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