Senior / Patient Service Associate (Operating Theatre)

Main Duties & Responsibilities Patient Operations & Service Coordination - Ensure accurate and timely patient registration, admission, transfer, and discharge by performing system entries in SAP, EMR, and related healthcare systems. - Provide professional payment processing and financial counselling for surgical procedures and services, supporting a smooth and transparent patient experience. - Coordinate outpatient appointment scheduling and inpatient bed bookings to support timely admissions and continuity of care. - Proactively contact patients prior to scheduled procedures to confirm admission timings and reinforce fasting and preparation instructions. - Organise and prioritise patient registration timings in alignment with operating theatre and procedural listings. Clinical Support - Support Operating Theatre (OT) and Endoscopy (Endo) listings and daily operational services. - Prepare and print elective procedure listings for Nursing Teams to facilitate confirmation and workflow planning. - Retrieve and trace required patient records using Electronic Medical Record systems to support clinical decision-making and care delivery. - Attend to enquiries from internal and external stakeholders pertaining to theatre facilities and services with professionalism and efficiency. Administrative, Logistics & Vendor Management - Provide comprehensive administrative support to ensure smooth day‑to‑day departmental operations. - Liaise with vendors and suppliers regarding the receipt of goods, invoicing, and supply coordination. - Order, monitor, and maintain dry rations, patient and next‑of‑kin supplies to ensure adequate stock levels. - Manage stationery, departmental supplies, pantry and catering needs, and locker administration. - Handle incoming and outgoing mails and correspondence in a timely and organised manner. Collaboration & Teamwork - Work collaboratively with multidisciplinary healthcare teams and departments to support efficient operations and seamless patient care delivery. - Demonstrate flexibility and teamwork in a fast‑paced perioperative environment. Why This Role is Attractive - Patient‑centred impact: Play a vital role in supporting patients through their surgical journey. - Operational exposure: Gain hands‑on experience in perioperative services, OT and Endoscopy operations. - Skill development: Build strong capabilities in healthcare administration, coordination, and systems usage. - Collaborative workplace: Work closely with clinical teams in a professional healthcare setting.

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