IT Support Engineer & Cyber Security (L2+)

Company not disclosed

Dubai, Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
Apply on LinkedIn

Job Description

Company Description Goaco is an award-winning global consultancy that partners with public and private sector organisations to deliver secure, user-focused, and innovative digital solutions. Established in 2010 and headquartered in the UK, Goaco has offices and experts across the UK, UAE, and Saudi Arabia. With over 100 subject-matter experts and a wider network of 16,000+ associate consultants, Goaco specializes in digital transformation, cyber security, data & AI, software development, cloud, and managed services. Recognized as UK Government digital experts, we are committed to shaping modern and efficient services through agility, deep domain knowledge, and a focus on impactful outcomes. Role Description We are looking for a dependable and experienced IT & Cyber engineer to join our growing service desk and support function. You’ll be responsible for technical troubleshooting, cyber security incident handling and on-site configuration of IT environments. The ideal candidate will be confident working across international teams, able to take initiative in fast-moving environments and uphold security-first support principles. Key Responsibilities - Provide 2nd line IT support and escalation handling for users in the UK and UAE - Using ITSM Tools such as Halo - Troubleshoot and resolve hardware, software, network and O365 issues - Administer and manage Microsoft Intune, including device enrolment and compliance - Support user onboarding/offboarding, email configurations, SharePoint and Teams - Comfortable troubleshooting problems on a Video call and Telephone - Configure small to mid-scale network setups on-site, including Wi-Fi and firewalls - Respond to and escalate cyber security incidents, working with the SOC team - Contribute to patch management, endpoint protection and vulnerability remediation - Document known issues, create SOPs and update asset inventories - Work collaboratively with developers, security and infrastructure engineers across borders - Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota) Essential Skills and Experience - Minimum 3 years’ experience in IT support or service desk environment (L2 or higher) - Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint - Microsoft Intune experience (policy management, device compliance, remote actions) - Experience responding to security alerts and incident response procedures - Proven ability to set up and troubleshoot wired and wireless networks - Familiarity with ticketing systems and ITIL-aligned support processes - Strong verbal and written communication skills, comfortable dealing with non-technical users - Ability to work independently and as part of a distributed international team Desirable - Microsoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200) - Experience supporting hybrid environments with Azure Active Directory - Understanding of security frameworks (ISO 27001, NIST) - SharePoint Administration / Migration - Experience in public sector or regulated industries - Knowledge of basic scripting or automation (PowerShell a plus)

Similar jobs

Ready to apply?

Apply at the source, or let Jd help you prepare your application.

Apply on LinkedIn