Engineer, Digital Workplace Support

Recognized Technical Certificate in repairing PCs, Workstations and peripherals, withMicrosoft Certified Systems Engineering (MCSE) in current Windows. •Well-versed in Microsoft Windows & Microsoft Office; knowledge of a service-deskapplication such as ServiceNow; resolution of AV issues. •Configure and set up Microsoft HUB on MS Teams and other applications; configureMicrosoft Surface Studio with face recognition; provide first & second line of support. •Experience: 12–15 years in repair and maintenance of PCs, workstations and peripherals;minimum 10 years similar experience in a large organization (more than 5K employees). •Strong technical skills; knowledge of Windows & macOS; University Degree inComputers; excellent communication; able to work with or without supervision. •Familiar with the following applications or equivalent: Service Now, SAP, Citrix, McAfee,Microsoft Azure, Cisco Jabber, Enterprise Vault, Resource Finder, SCCM / Intune,Microsoft Teams.

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