Client Experience Agent - Reception

Company not disclosed

Dubai, Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

About Us IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities. Job Description The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail. Main Responsibilities - Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors - Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level - Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients - Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary - Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures - Maintaining confidentiality of client data ensuring no sensitive information is disclosed - Preparing, coordinating, and tracking both internal and external document shipments - Maintaining professional image and high standards of grooming - Building and maintaining effective working relationships whilst promoting the company culture and values - Performing other job-related duties as assigned by Management Requirements - Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage - Excellent communication and interpersonal skills, knowledge of telephone etiquette - Customer focus and adaptability to different personality types - Excellent active listening and problem-solving skills - Intermediate computer literacy is required e.g., MS Office Benefits - International team (over 50 nationalities) - 24 annual leave days - Annual flight home - Life insurance plan - Medical insurance plan (with the option to upgrade) - Invitations to participate in various company functions, staff events, and department team building events - Opportunities to learn, develop and grow with the organization - Being part of a motivated team and Moving-Forward-Company-Culture check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#CDA72C;border-color:#CDA72C;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">

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