Call Center - Client Experience Agent

Company not disclosed

Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Job Overview The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure. Key Responsibilities - Acting as a first point of contact - Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level - Answering and distributing all incoming calls in a timely and professional manner - Delivering a positive and timely response to client enquiries - Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner - Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients - Maintaining confidentiality of client data ensuring no sensitive information is disclosed - Keep records of all calls in Call Center CRM in a comprehensible way - Meet individual and team qualitative and quantitative targets - Building and maintaining effective working relationships whilst promoting the company culture and values - Performing other job-related duties as assigned by Management Qualifications & Skills - Minimum of 2 years’ experience as a Call Center agent or similar role in the UAE - Full English proficiency is required - Additional spoken languages are an advantage - Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette - Customer-focused and adaptability to different personality types - Ability to multi-task, set priorities, and manage time effectively - Excellent active listening and problem-solving skills - Intermediate computer literacy is required e.g., MS Office - Familiarity with CRM systems and practices

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