Reception - Client Experience Agent

Job Overview The role of a Client Experience Agent revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment. Main Responsibilities - Acting as a first point of contact at IFZA Reception for professional partners, clients and visitors - Supporting the smooth running of IFZA Reception, where all aspects of the client experience are delivered to the highest level - Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from professional partners and clients - Delivering prompt, courteous and efficient assistance to all clients liaising with other departments if necessary - Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures - Maintaining confidentiality of client data ensuring no sensitive information is disclosed - Preparing, coordinating and tracking both internal and external document shipments - Meet individual and team qualitative and quantitative targets - Maintaining professional image and high standards of grooming - Building and maintaining effective working relationships whilst promoting the company culture and values - Performing other job-related duties as assigned by Management Qualifications, Skills and Experience - Minimum of 2 years’ experience in hospitality or similar customer service role - Familiarity with CRM systems and practices - Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage - Excellent communication and interpersonal skills, knowledge of telephone etiquette - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively - Excellent active listening and problem-solving skills Note: Candidates who can join immediately are preferred

• Client Experience Agent - Reception

  Dubai, Dubai, United Arab Emirates