Application Support (Trading Platforms), IWM – System Service Team

KGI* has been a leading financial institution in Asia since 1997. Our scope of business encompasses Wealth Management, Global Markets, Asset Management and Global Sales & Prime Services. We are committed to offering a comprehensive range of financial products and services to corporate, institutional, and individual clients throughout Asia. Backed by KGI Financial Group, we have a robust footprint in Asia, covering Taiwan, Hong Kong, Singapore, Indonesia, and Thailand^. Responsibilities - Assist in providing first-line support for digital systems, troubleshooting issues, and resolving user inquiries related to trading systems. - Support daily digital system requests and issues, ensuring effective and timely resolutions while maintaining communication with users and stakeholders. - Support system administration, including managing user accounts, permissions, and limit adjustments. - Assist in the preparation of test plans and test cases. - Support the performance of User Acceptance Testing (UAT) on the digital platforms. - Maintain regular system checks and maintenance tasks. - Acting as the gatekeeper for the production and UAT environments, ensuring all changes are correctly applied, tested, and deployed. - Identify manual processes that can be automated, and leverage AI to optimize workflows. - Assist in incident management activities – coordinating and resolving incidents involving business and technology communication. - Support the development of user manuals. - Maintain daily operations related to trading systems. - Assist the team leader in coordinating administrative work. Requirements - Bachelor’s degree or above - 1-2 years working experience, experience in local brokerage business preferred - Customer-oriented and proactive - Business analysis experiences and AI background and would be advantages - Strong market sense and responsive to users' needs - Innovative, creative, self-motivated and able to work under pressure - Proficiency in both spoken & written English, Cantonese and Mandarin We offer a competitive remuneration package and long-term career development to the right candidates. Interested applicants, please send your full resume and expected salary quoting reference to the HR Department, 41/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong or by clicking “Apply”. For more details about career opportunities in KGI, please visit our website https://www.kgi.com.hk/en/others/careers Information provided will be treated in strict confidence and will only be used for recruitment related purposes. All personal data of unsuccessful applicants will be destroyed within six months after the completion of recruitment process. (Personal data collected will be used for recruitment purpose only.) *KGI refers to KGI Asia Limited and its affiliates ^an investee enterprise of KGI Securities, not a subsidiary

• Senior / Associate, Application Support

  Hong Kong, Hong Kong SAR

• Youth Worker (Application Support)

  Hong Kong, Hong Kong SAR

• Trading Application Support Specialist

  Hong Kong, Hong Kong SAR