Youth Worker (Application Support)

Duties: - Provide 1st and 2nd level technical and application support to end users, including incident handling, troubleshooting, and issue resolution. - Liaise with software developers, vendors, and service providers to coordinate system support, enhancement, and maintenance in a cloud-based environment. - Monitor system performance, application availability, and security alerts to ensure service stability, network reliability, and cybersecurity. - Support system testing activities, including UAT, and assist in system deployment and release management. - Maintain proper documentations of system configurations, procedures, workflows, and technical specifications. - Assist in administrative tasks, including procurement coordination, asset inventory management, and license tracking. - - Perform any other duties as assigned by the immediate supervisor. Study Fields: - High Diploma or above in Computing, Information Technology, or related disciplines. Knowledge and Skills: - Solid experience in providing technical support in a cloud-based environment. - Ability to deliver clear and structured step-by-step technical guidance in both written and verbal forms. - Familiarity with system troubleshooting, user support, and incident handling is an advantage. Personal Traits: - Strong analytical, problem-solving, and communication skills. - Self-motivated, proactive, and able to work independently. - Positive attitude with a strong sense of responsibility. To apply: https://erecruit.hkfyg.org.hk/SU684a87f90ae0a0284ac84374/pb/posDetail.html?postId=6a3caebbbf874f0eb1b87a09&postType=society