Senior IT Business Analyst (Insurance domain)

Job Description Responsibilities: Business Requirements & Analysis - Engage Business Heads and Business representatives to gather, analyse, and document business requirements - Conduct workshops, interviews, and process walkthroughs to understand current and future-state processes - Translate business needs into Functional Specification/User Stories/Process and data flows - Ensure requirements are clear, structured, testable, and aligned with business objectives Stakeholder and Vendor Management - Serve as a primary liaison between Business stakeholders, vendor and IT team - Facilitate discussions to resolve requirement gaps, ambiguities and conflicts - Ensure vendor solutions are aligned with business needs and technical constraints - Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment Solution Design and Implementation Support - Collaborate with technical teams to clarify requirements and ensure correct system configuration and development - Participate in solution design discussions, ensuring functional completeness and feasibility. - Support system integration efforts, especially across distribution, CRM Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment - Monitor implementation progress and highlight risks or deviations. Testing and Delivery - Define and review test scenarios, test cases, and acceptance criteria. - Perform SIT, to validate that delivered solutions meet functional and business requirements. - Support User Acceptance Testing (UAT) Process Improvement and Documentation - Identify opportunities to streamline distribution process using system capabilities. - Maintain comprehensive documentation, i.e. business requirement document, functional specification, process flows. - Support post-implementation reviews and continuous improvements. AI-Enabled Business Analysis - Leverage on AI tools to accelerate documentation, testing, generate insights from business/process data and stakeholders update and/or reporting. - Promote adoption of AI-driven productivity within the project team. Requirements: - General Degree / Degree holder in Information Technology, Info Systems or equivalent. - 5-8 years of experience in Business Analysis or IT project delivery. - Proven experience in system implementation project (preferably Distribution Management System, Agent Portal, Regulatory Reporting) - Experience in Financial Advisory (FA), Wealth Management, or Distribution domain is highly preferred. - Technical & Functional: - Strong understanding of business analysis methodologies, SDLC/Agile delivery frameworks - Experience with requirement management tools, e.g. JIRA, Confluence, Visio, BPMN - Understand system integration concepts, e.g. APIs, data flows. - AI & Digital - Familiar with AI-assisted tools for requirement documentation and data analysis - Ability to apply AI tools practically in project delivery - Soft Skills - Excellent communication and stakeholder management skills - Strong analytical and problem-solving ability - Able to work across business and technical teams - Proactive, structured and detail-oriented

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