Job Description
About Job Job Objective Manage and develop the company’s key and strategic accounts, strengthen long-term relationships with clients, ensure the achievement of sales and profitability targets, and identify opportunities for growth and expansion of the services and products offered. Key Responsibilities - Manage a portfolio of key and strategic accounts while maintaining strong relationships with key decision-makers. - Develop and implement strategic plans for each account in alignment with the client’s and company’s objectives. - Understand clients’ needs and expectations and provide appropriate solutions. - Achieve sales, revenue, and profitability targets for assigned accounts. - Identify cross-selling and up-selling opportunities and increase business volume with existing clients. - Negotiate contracts, pricing, and commercial terms in a manner that serves the company’s interests. - Follow up on contract and agreement renewals and ensure business continuity. - Coordinate with internal departments to ensure client requirements are delivered according to the agreed quality standards and timelines. - Manage and resolve client issues and challenges, escalating them to management when necessary. - Conduct regular meetings with clients to review performance and discuss development opportunities. - Prepare and follow up on quotations, commercial proposals, and contracts. - Follow up on invoices and outstanding payments and coordinate with the Finance Department regarding collections. - Analyze account performance and prepare periodic reports on sales, revenue, opportunities, and risks. - Monitor the market, competitors, and changes in client needs. - Build strong relationships within client organizations at various management levels. - Act as the primary liaison between the client and the company to ensure an excellent customer experience.
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