Customer Quality Engineer

Position Summary The Customer Quality Engineer (CQE) is responsible for managing customer quality issues and field claims, ensuring timely resolution and maintaining a high level of customer satisfaction. Candidates with experience in semiconductor manufacturing are strongly encouraged to apply Responsibilities - Coordinate the review of customer documents and translate customer-specific requirements into internal quality processes and systems. - Build strong customer relationships to enhance engagement and satisfaction. - Lead customer issue‑resolution activities following the claims management process, including root cause analysis, containment, corrective actions, and improvements to factory processes and quality controls to prevent recurrence. - Provide timely engineering insights, including technical failure analysis reports and customer presentations. - Analyze data and drive validation to mitigate identified risks. - Collaborate closely with cross-functional teams to uphold product quality and ensure customer satisfaction. - Serve as a core member in new product and process introductions, ensuring timely qualification for successful and safe launches. - Support customer visits, audits, change management activities, FMEA reviews, and control plan evaluations. - Identify trends, improvement opportunities, and actions needed to meet or exceed goals outlined in Customer Quality Scorecards. - Perform other ad‑hoc duties as assigned by the reporting manager. Requirements - Minimum 5 years of relevant experience in semiconductor production, including at least 3 years in customer-facing roles. - Bachelor’s degree in Mechanical, Mechatronics, Electrical, Manufacturing Engineering, or equivalent. - Working knowledge of FMEA, Control Plans, SPC, 8D methodology, change management, and statistical tools such as JMP or Minitab. - Strong understanding of semiconductor reliability standards and analysis methodologies. - Good knowledge of first article inspection processes and expectations. - Strong analytical skills with the ability to structure processes, identify patterns and trends, and propose effective solutions. - Excellent communication and relationship‑building skills across all organizational levels and with customers. - Demonstrated commitment to high quality standards and customer satisfaction. - Knowledge of regulatory and compliance requirements, with experience in product, process, and system audits. - ISO/IATF auditor certification is an added advantage.

• Director, Customer Experience & Quality

  Schneider Electric · Singapore

• Quality Lead, Customer Experience

  Castlery · Singapore

• Engineer, Customer Quality Assurance

  REC · Singapore, Singapore

• Operations and Customer Quality Engineer

  Applied Materials South East Asia · Singapore, Singapore