Job Description
Responsibilities ROLE / JOB SUMMARY: - Process field claims in a timely manner for resolution - Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy - Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits Essential Duties And Responsibilities - Collaborate with cross-functional teams, contributing to the product FA or characterization - Provide timely engineering insights including failure analysis, technical reports and presentation - Handle customer visits and factory audits and product inspection - Develop & contribute to building knowledge base of degradation from product to material level - Design tests to detect infant mortality and mid-life product failures Essential Job Competencies Technical - Understanding of the technological developments in the industry on both products and components - Energy yield monitoring Analytical & Problem Solving - Warranty claim process and resolution management - Engineering knowledge in using quality tools such as 5 Whys, 8D, CAPA, DMAIC. Soft Skills & Professional Attributes - Project and experimental planning - Product testing and report writing Qualifications Technical / Professional: Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply Technological - Proficiency in Microsoft Office applications. - Problem-solving and failure analysis of products - Familiar with statistical analysis method - Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage General - Active participation in technical reviews to drive business outcome - Sense of urgency to deliver outcome. - Strong sense of ownership and self-motivation, work independently. - Proactive working attitude - hands on approach - Good time management, able to handle pressure under tight timelines - Willing to travel People / Relations - Self-management, strong belief in driving for quality and customer satisfaction. - Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors. - Communicate effectively through presentation and technical reports. Other Information - Active participation and/or driving a team in group activities - Meet project deliverables in accordance with timeline - Working experience in manufacturing industries will be an added advantage - Proficiency in spoken and written English, 2nd / 3rd language proficiency is an added advantage.
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