General Manager

Company not disclosed

Dubai, Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Company Description Buffalo Wings & Rings is a restaurant that focuses on providing premium quality, signature wings and a variety of savory dishes such as burgers, salads, sandwiches and more. We have a strong commitment to creating delicious food using our original signature recipes. Our friendly servers and staff are dedicated to giving our customers the best possible experience. Key Responsibilities: Overall Restaurant Operations - Take full responsibility for the day-to-day operation of the restaurant. - Ensure Buffalo Wings & Rings standards, SOPs and service procedures are consistently followed. - Be highly visible and hands-on during service, particularly during peak periods. - Ensure smooth coordination between FOH, BOH, kitchen, bar and support teams. - Maintain restaurant cleanliness, presentation, safety and operational readiness. Sales & Profitability - Own the restaurant’s sales and profitability targets. - Monitor daily, weekly and monthly sales performance. - Control food cost, beverage cost, labor cost, wastage and operating expenses. - Review P&L and operational reports and take corrective action where required. - Identify opportunities to increase sales, repeat visits and average spend. Team Leadership - Lead, motivate and develop the entire restaurant team. - Work closely with HR on recruitment, onboarding, training and performance management. - Ensure proper staffing and scheduling based on business levels. - Set clear expectations and hold managers and staff accountable. - Build a strong team culture based on discipline, teamwork and hospitality. Guest Experience - Ensure every guest receives consistent Buffalo Wings & Rings service. - Personally handle escalated guest complaints and sensitive situations. - Monitor reviews, guest feedback and satisfaction. - Build relationships with regular guests, VIPs and the local community. Training & Brand Standards - Ensure all staff understand the menu, promotions and brand standards. - Conduct regular refresher training and team briefings. - Ensure promotions are executed correctly and communicated clearly by staff. - Work closely with marketing to support campaigns, events and traffic-driving initiatives. Inventory & Cost Control - Monitor stock levels, purchasing, inventory and wastage. - Ensure proper receiving, storage and food-handling procedures. - Investigate variances and implement corrective measures. - Maintain strong controls over cash, POS and inventory. Compliance & Safety - Ensure compliance with UAE/Dubai food safety, hygiene, licensing and operational requirements. - Maintain HACCP/food safety standards and internal safety procedures. - Ensure all incidents are properly reported and managed. Qualifications: - 5+ years of restaurant/F&B management experience, preferably in high-volume casual dining. - Previous Restaurant GM, Senior Restaurant Manager or equivalent experience. - Proven experience managing a sizeable team. - Strong understanding of P&L, food cost, labor cost and profitability. - Strong FOH and BOH operational knowledge. - Experience with POS, inventory and restaurant reporting systems. - Excellent English communication skills. - Strong leadership and conflict-resolution skills. - Ability to work evenings, weekends and public holidays. - Dubai/UAE restaurant experience strongly preferred. - Experience with franchise brands or international restaurant concepts would be a major advantage. Candidates must be located in Dubai UAE. Interested candidates can send their CVs to admin@ae.bwr-intl.com

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