Job Description
We are currently seeking a high calibre professional to join our team as a Case Manager. In This Role You Will - Deliver end-to-end case management service for the new applications in accordance with underwriting, compliance, regulatory and Group requirements and the agreed service lead time. - Process cases in accurate, effective & timely manner. - Ensure proper and complete documentation is filed in the internal record with good quality. - Work closely with stakeholders in order to support channels to achieve sales targets. - Consistently and accurately provide the updated case information to all key stakeholders. - Handle case enquires from sales staff and stakeholders in professional manner. - Handle and resolve the problem cases skillfully and independently. - Support ad-hoc tasks, projects and cross channel duties as assigned by Team Leader. To Be Successful You Will Need - University Degree - Relevant case management and/or new business operation experience - Possessing LOMA qualifications or in progress of taking any LOMA courses would be a plus - Having positive and mature attitude and able to meet tight deadlines in the fast-paced and every changing environment - Able to work independently for tasks assigned - Performance driven and results focused - Fluent in both written and spoken English and Cantonese (knowing Mandarin is a plus)
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