Team Leader - Customer Service & Order Management

Team Leader – Customer Service & Order Management Location: JAFZA, Dubai Working Days: Monday to Friday About the Company Our client is an established international trading and distribution company with a strong global presence. The company specializes in the sourcing, distribution, and supply-chain management of industrial raw materials across international markets. Job Summary We are looking for an experienced Team Leader to manage customer service and end-to-end order operations. The ideal candidate will have strong experience in international trading, export and cross-trade documentation, logistics, and order management. Candidates must have experience managing customers across African and European markets, along with the ability to lead a team, handle complex orders, and resolve operational issues independently. Key Responsibilities - Lead and support the Customer Service and Order Management team, ensuring accountability and adherence to company procedures. - Manage the end-to-end order cycle, from order confirmation through shipment, delivery, and closure. - Handle key customer accounts, escalations, and order-related concerns. - Coordinate with Sales, Procurement, Logistics, Finance, Warehouse, suppliers, freight forwarders, and shipping lines. - Oversee export and cross-trade documentation, ensuring accuracy and compliance. - Monitor order ageing, workload, SLA compliance, and team performance. - Identify shipment delays, documentation gaps, and operational risks, taking timely corrective action. - Ensure compliance with internal processes, controls, and approval requirements. - Recommend process improvements to enhance efficiency and customer service. - Provide regular management reports on order status, pending issues, team performance, and operational risks. Qualifications and Experience - Bachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, or a related field. - Minimum 8 years of relevant experience in international trading, distribution, logistics, or an export-oriented business. - Previous experience leading a Customer Service or Order Management team. - Strong knowledge of export procedures, cross-trade transactions, logistics, and shipping documentation. - Proven experience managing customers across Africa and Europe. - Strong leadership, communication, coordination, and problem-solving skills.

• Team Leader - Retail Banking (Cards & Loans)

  Mabeaat - Hadaf Al Khaleej Commercial Services L.L.C · Dubai, United Arab Emirates

• Shopping Experience Team Leader | Retail | IKEA Al-Ain

  Al-Futtaim · Al Ain, Abu Dhabi Emirate, United Arab Emirates

• Team Leader - Aircraft Interiors

  flydubai · Dubai, Dubai, United Arab Emirates

• Housekeeping - Team Leader

  Hyatt Centric · Dubai, Dubai, United Arab Emirates

• Lubricants Operations Team Leader

  ADNOC Distribution · Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Team Leader Sales

  Dubai, Dubai, United Arab Emirates