Customer Service Executive / Customer Support Executive / Client Service Associate

Company not disclosed

Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Role Description This full-time remote role as a Customer Service Executive / Customer Support Executive / Client Service Associate at Stone Milk Studio involves handling client inquiries across channels such as email, chat, and phone, and providing clear, timely resolutions. Responsibilities include managing support tickets, tracking issues, and following up to ensure high levels of customer satisfaction. The role requires maintaining detailed records of client interactions, identifying recurring issues, and sharing feedback with internal teams to improve processes and services. The individual will collaborate with colleagues to ensure consistent service standards, assist with onboarding new clients, and contribute to creating and updating service FAQs and support documentation. Qualifications - Candidates should possess strong Interpersonal Skills to build trust, communicate clearly, and manage client expectations professionally. - Candidates should possess Customer Support and Customer Service skills to handle inquiries, troubleshoot issues, and provide accurate information. - Candidates should possess Customer Service Management and Customer Satisfaction skills to monitor service quality, escalate complex cases, and help improve the client experience. - Candidates should possess excellent written and verbal communication skills, along with the ability to work independently in a remote environment and manage time effectively. - Candidates should possess basic proficiency with CRM or ticketing tools, general computer literacy, and prior experience in customer-facing roles; experience in creative or studio environments is an advantage.

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