Customer Service Representative - Aldar Retail Management

Aldar Education
Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

At Aldar Retail Management, we create experiences that inspire and delight every guest. We are looking for warm, service-driven, and proactive individuals to join our Customer Service team, delivering exceptional service across our luxury cultural destination. As a Guest Ambassador, you will deliver exceptional, personalized experiences to every guest, combining hospitality with luxury service standards. This high-touch, dynamic role rotates across multiple functions—welcoming, guiding, and supporting guests—while contributing to operational excellence and a memorable experience. Key Responsibilities - Welcome guests warmly and professionally, coordinating arrivals, valet, and VIP interactions with poise and cultural awareness. - Create personalized guest experiences through curated itineraries, tours, and storytelling about art, design, brands, and cultural programming. - Manage guest requests, bookings, and concierge services, anticipating needs with empathy and attention to detail. - Ensure mall safety, cleanliness, and operational readiness; monitor lost & found items, cash handling, and special needs support. - Act as a liaison between tenants and mall management, collecting feedback and resolving service issues promptly. - Deliver high-quality service in a fast-paced, shift-based environment, including weekends, holidays, and seasonal peaks. Key Competencies - Guest Focus: Anticipate and exceed guest expectations with warmth and professionalism. - Communication & Influence: Engage with guests, VIPs, and internal stakeholders effectively. - Operational Excellence: Maintain service standards, safety, and compliance across multiple functions. - Adaptability & Resilience: Thrive in a dynamic environment, rotating across roles as required. Experience & Qualifications - 3–5 years of progressive experience in guest service, hospitality, luxury retail, aviation, or fine dining. - Experience in luxury, high-profile, or culturally rich environments preferred. - Bachelor’s degree or Diploma in Business, Hospitality, Marketing, or related fields. - Flexibility to work rotating shifts, weekends, holidays, and peak periods. Why Join Us - Work in a prestigious, culturally significant, and dynamic environment. - Gain exposure to luxury service standards and VIP guest interactions. - Rotate across multiple functions to develop a broad skill set in guest service and operations.

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