IT Support Officer

Company not disclosed

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Salary not specified
Posted
Part-time
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Job Description

Role Description The IT Support Officer is a part-time, hybrid role based in Abu Dhabi, with flexibility for some work from home. In this role, the IT Support Officer will provide day-to-day technical support to staff, including diagnosing and resolving hardware, software, and network issues. Responsibilities include maintaining desktop computers, supporting printers and peripheral devices, and ensuring that newsroom and office systems are running efficiently. The IT Support Officer will manage user accounts, respond to support tickets, document incidents and resolutions, and escalate complex issues when necessary. The role also involves assisting with basic system updates, asset inventory, and contributing to a secure and reliable IT environment that supports digital news operations. Qualifications - Strong Technical Support and Troubleshooting skills to address user issues efficiently and accurately. - Solid understanding of Information Technology fundamentals, including operating systems, basic networking, and security best practices. - Hands-on experience with Desktop Computers, including installation, configuration, and maintenance. - Practical Printer Support abilities, including setup, driver installation, and resolving printing errors. - Good communication skills and the ability to explain technical issues in clear, accessible language. - Ability to work independently, manage priorities in a fast-paced media environment, and collaborate with cross-functional teams. - Relevant education or certification in IT, computer science, or related field (e.g., CompTIA A+, ITIL) preferred. - Experience in media or digital publishing environments is an advantage but not required.

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