Job Description
SUMMARY STATEMENT: We are seeking a highly competent and polished Assistant Operations Manager Elite Services to join our elite division, delivering world-class travel planning and concierge services to our high-profile clientele. This role demands exceptional attention to detail, superior communication skills, and hands-on experience with travel reservation systems. The ideal candidate is proactive, service-driven, and well-versed in luxury travel and lifestyle needs, ensuring seamless end-to-end travel experiences for our VIP guests. KEY RESPONSIBILITIES: - Manage and curate bespoke travel itineraries for high-net-worth individuals (HNWIs) and VIP clients. - Handle all aspects of travel planning, including flight bookings (commercial and private), luxury accommodations, ground transportation, and exclusive reservations. - Use Amadeus or equivalent GDS to issue and modify air tickets in real-time. - Liaise with airlines, hotel groups, DMCs, private jet charters, and luxury service providers. - Act as a single point of contact for VIP clients and provide 24/7 support before and during travel. - Prepare customized travel reports, expense tracking, and post-travel feedback summaries. - Anticipate client needs and exceed expectations through discreet, proactive service. - Maintain client confidentiality, preferences, and special requirements with the utmost professionalism.
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